Online Sales Manager

Job Description

We are seeking an Online Sales Manager to lead our e-commerce initiatives in Liverpool. The ideal candidate will possess a strong understanding of online sales strategies and be adept at enhancing customer engagement through digital platforms.

Responsibilities

• Oversee the execution of online sales strategies aligned with business objectives.
• Utilise data analytics to monitor sales performance and adjust strategies as necessary.
• Enhance the e-commerce site’s conversion rate through A/B testing and data insights.
• Drive customer engagement through innovative digital marketing strategies.
• Participate in budget planning and resource allocation to maximise ROI.
• Foster strong relationships with external partners and vendors.
• Support the sales team in customer queries and troubleshooting issues.
• Implement effective training programs for staff to improve online sales skills.
• Use social media and other digital channels to promote products.
• Coordinate with logistics and customer service teams to ensure smooth operations.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration or related field
• MBA is advantageous

Experience

• 5+ years in e-commerce sales or online retail management

Technical Skills

• CRM Software
• Social Media Marketing

Soft Skills

• Strategic Thinking
• Customer Focus

Certifications

• Certified eCommerce Professional

Languages

• English: Fluent

Advantageous

• Knowledge of Mobile Commerce: Understanding of trends in mobile shopping and app-based sales.
• Experience in Content Creation: Ability to create engaging content for online platforms.

Benefits

• Pension scheme with employer contributions
• Health and dental coverage
• Generous holiday allowance
• Support for continuous learning and growth

Company Culture

• Respect and Inclusion: We are committed to creating a workplace where respect and inclusion are key values.
• Growth Mindset: We encourage our employees to have a growth mindset, constantly seeking opportunities for learning.
• Community Engagement: Our company actively engages with the community through various outreach programs.