IT Support Specialist

Job Description

We are seeking a dedicated IT Support Specialist to join our team in Liverpool. The ideal candidate will possess strong troubleshooting skills, a passion for technology, and an ability to provide exceptional customer service. You will be responsible for resolving IT issues, maintaining systems, and supporting end-users.

Responsibilities

• Support end-users with IT inquiries via phone, email, and in-person.
• Implement and manage cloud-based solutions.
• Assist in maintaining documentation for all IT processes.
• Assist with disaster recovery planning and execution.
• Foster strong relationships with end-users to enhance IT services.
• Evaluate and recommend new technology solutions.
• Participate in IT projects and team meetings.
• Stay updated on the latest IT trends and technologies.

Requirements

Education

• Higher National Diploma in Information Technology or equivalent

Experience

• 1+ years of experience in IT support is preferred

Technical Skills

• Active Directory
• Email Systems

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• CompTIA Security+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with scripting languages such as PowerShell or Bash: Ability to automate routine tasks using scripting.
• Familiarity with virtual machines and hypervisors: Experience in managing virtual environments.

Benefits

• Performance bonus
• Professional development opportunities
• Pension scheme with company contributions
• Team-building activities and events

Company Culture

• Diversity: We celebrate diversity and inclusion, ensuring every voice matters in our workplace.
• Employee Well-Being: We prioritize employee well-being with resources for mental health and wellness.
• Community Engagement: We encourage our team members to get involved in local community initiatives.