Customer Service Representative

Job Description

We are looking for a motivated Customer Service Representative in Liverpool. If you thrive in a fast-paced environment and love helping others, this role is for you. Your primary responsibility will be to assist customers with their enquiries effectively.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Ensure customer satisfaction by resolving issues in a timely manner.
• Keep accurate records of customer interactions and transactions.
• Assist with product returns and warranty claims.
• Monitor and manage customer feedback to improve service delivery.
• Work collaboratively with other departments to enhance service offerings.
• Commit to continuous personal and professional development through training and learning.

Requirements

Education

• High School Diploma or equivalent
• A degree in Communications or Business is a plus

Experience

• 1-3 years in a customer service or support role

Technical Skills

• Listening Skills
• Microsoft Office Suite

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Benefits

• Salary ranging from £27,000 to £32,000 per year
• Comprehensive health, dental, and vision insurance
• Employee Assistance Programme (EAP)
• Opportunities for career advancement and training