IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our vibrant team in Sheffield. You will be responsible for troubleshooting and resolving technical issues, providing support for hardware and software systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will have a solid background in IT support and a passion for customer service.

Responsibilities

• Resolve escalated IT issues and provide ongoing support.
• Coordinate with vendors for hardware repairs and replacements.
• Set up and manage user accounts and permissions.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in the security of IT systems and data.
• Provide training and support for new software tools.
• Actively participate in IT strategy planning and improvement initiatives.
• Maintain a positive customer service attitude at all times.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications (ITIL, Cisco) are a plus

Experience

• 2+ years in IT support or help desk environments

Technical Skills

• Network Administration
• Cloud Services

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Endpoint Management Solutions: Familiarity with software like SCCM or Intune for managing endpoints.
• Knowledge of ITIL Best Practices: Understanding ITIL framework for service management processes.

Benefits

• Generous leave policy and holiday allowances
• Access to employee assistance programmes
• Team-building activities and social events
• Health and wellness initiatives
• Training and development opportunities

Company Culture

• Integrity: We uphold integrity in all our dealings and promote transparency within the team.
• Continuous Learning: Our focus on learning and development ensures that all employees have the opportunity to grow.
• Supportive Environment: We foster a supportive environment where colleagues can share ideas and seek help.