Public Safety Telecommunicator

Job Description

As a Public Safety Telecommunicator, you'll play a vital role in responding to emergency calls, dispatching the appropriate services, and providing critical support during high-pressure situations. This position requires exceptional communication skills, the ability to work under stress, and a commitment to public safety.

Responsibilities

• Manage incoming emergency calls and provide accurate information to first responders.
• Utilise radio communication systems to coordinate emergency services.
• Provide support to callers by guiding them through emergency situations.
• Ensure compliance with all legal frameworks and operational procedures.
• Conduct regular system checks on dispatch software and communication tools.

Requirements

Education

• High school diploma or equivalent

Experience

• Experience in handling emergency situations and providing instructions over the phone is a plus.

Technical Skills

• Geographical knowledge

Soft Skills

• Multitasking

Certifications

• Emergency Medical Dispatcher certification (preferred)
• First Responder certification

Languages

• English: Fluent

Advantageous

• Customer service experience: Experience in customer service or call centre environments enhances communication skills.
• Advanced communication systems training: Additional training in communication systems can benefit dispatch competencies.

Benefits

• Attractive salary package with opportunities for advancement.
• Benefits including health and wellbeing programmes.
• Paid time off and sick leave.
• Training and career development opportunities.

Company Culture

• Innovation: We encourage innovative solutions to improve our emergency response capabilities.
• Community Engagement: Engaging with the community is at the heart of what we do and we strive to build strong relationships.
• Employee Development: Commitment to the professional growth and development of our team members.