IT Support Technician

Job Description

We're seeking an IT Support Technician to enhance our support services in Glasgow. In this position, you will be responsible for resolving technical issues and ensuring that all IT operations run smoothly.

Responsibilities

• Respond to user inquiries promptly and professionally.
• Resolve issues related to networking, printers, and mobile devices.
• Provide remote support for users unable to come to the office.
• Assist in implementing IT projects and updates.
• Ensure data security measures are upheld across systems.
• Participate in inventory management for hardware and software.
• Create user accounts and permissions as necessary.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge of Linux operating systems and command-line interface.
• Knowledge of IT security best practices: Understanding of cybersecurity principles and practices to protect systems.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and training
• Flexible working hours
• Wellness programs and employee assistance

Company Culture

• Collaboration: We encourage a collaborative work environment where teamwork is celebrated.
• Innovation: Our culture promotes innovation and creative thinking.
• Supportive Environment: We prioritize a supportive atmosphere that nurtures growth and learning.