E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to enhance our online presence and drive sales growth. The successful candidate will be responsible for overseeing the E-commerce strategy, managing product listings, and optimising the user experience.

Responsibilities

• Create and manage E-commerce campaigns to boost sales and brand awareness.
• Utilise analytics tools to track and report on performance metrics.
• Ensure compliance with legal and regulatory requirements in E-commerce.
• Coordinate with marketing to align E-commerce initiatives with promotional strategies.
• Manage customer service processes to enhance satisfaction and loyalty.
• Provide training and support to team members on E-commerce tools and platforms.

Requirements

Education

• Bachelor's degree in Marketing, E-commerce, or related field
• MBA preferred

Experience

• 5+ years in E-commerce, with a focus on digital marketing strategies

Technical Skills

• HTML/CSS
• Content Management Systems

Soft Skills

• Leadership
• Negotiation

Certifications

• Certified E-commerce Professional (CEP)
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Familiarity with CRM systems: Experience with customer relationship management systems to drive engagement.
• Proficiency in project management software: Familiarity with tools like Trello, Asana, or Jira for project tracking.

Benefits

• Comprehensive health and dental coverage
• Employee discount on products
• Generous annual leave policy
• Access to training and workshops

Company Culture

• Diversity and Inclusion: We believe in creating an inclusive environment where everyone feels valued and included.
• Work-Life Balance: We promote a healthy work-life balance, ensuring our team can maintain personal and professional commitments.
• Empowerment: Employees are empowered to make decisions, providing a sense of ownership in their roles.