Desktop Support Analyst

Job Description

We are seeking a skilled Desktop Support Analyst to join our team in Glasgow. The ideal candidate will provide technical support, troubleshoot hardware and software issues, and assist users in optimising their IT setup. If you are passionate about technology and enjoy helping others, we want to hear from you!

Responsibilities

• Respond to support requests and escalate where necessary.
• Conduct regular checks of hardware and software performance.
• Assist in inventory management and asset tracking of IT equipment.
• Participate in IT projects and initiatives as required.
• Update and maintain IT support documentation and procedures.
• Contribute to the improvement of support processes and user satisfaction.
• Coordinate with the IT team for system updates and upgrades.
• Provide on-call support as required, including after-hours assistance.

Requirements

Education

• Relevant technical certifications are a plus

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Understanding cloud operations and familiarity with platforms such as AWS or Azure.
• Project management skills: Experience in managing small IT projects or initiatives.

Benefits

• Flexible working hours
• Professional development opportunities
• Employee discounts
• Social events and activities

Company Culture

• Innovation: Encouraging creativity and innovation is at the heart of our operations.
• Work-life Balance: We believe in supporting our employees to maintain a healthy work-life balance.
• Customer Focus: We put our customers at the forefront of our decisions and initiatives.