IT Support Technician

Job Description

Join our dynamic IT department as an IT Support Technician. This position involves troubleshooting hardware and software issues, and providing excellent customer service.

Responsibilities

• Conduct regular maintenance checks on IT equipment.
• Respond to IT support tickets in a timely manner and escalate issues as necessary.
• Support the procurement of IT equipment and supplies.
• Assist in implementing IT policies and procedures.
• Provide training and support for company software and systems.

Requirements

Education

• Bachelor's degree in Information Technology or similar
• IT-related certifications are a plus

Experience

• 2+ years of proven IT support experience

Technical Skills

• Mac OS
• Troubleshooting

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud computing: Experience in supporting cloud-based applications and services.
• Experience in IT project management: Knowledge of managing IT-related projects from initiation to completion.

Benefits

• Comprehensive health insurance
• Pension scheme with employer contributions
• Annual bonus based on performance
• Regular team-building events

Company Culture

• Innovation Focus: We encourage innovative thinking and the exploration of new ideas to improve our services.
• Employee Appreciation: We recognize and reward our employees’ hard work and contributions to the company’s success.
• Flexible Work Practices: Our flexibility with work arrangements supports a healthy work-life balance.