IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Glasgow. In this role, you will be the first point of contact for our clients, providing exceptional support across various IT systems and services. The ideal candidate will have a solid understanding of IT infrastructure and a passion for problem-solving.

Responsibilities

• Respond promptly to user requests and ensure timely resolution.
• Manage backups and recovery procedures to protect data integrity.
• Assist in the development of IT support documentation and user manuals.
• Collaborate with external service providers to resolve complex issues.
• Participate in training sessions to enhance technical skills.
• Manage the configuration of network and server systems effectively.

Requirements

Education

• Certification in IT support or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of IT security principles: Understanding of cybersecurity practices and solutions.
• Scripting skills: Basic knowledge of scripting languages such as PowerShell or Bash.

Benefits

• Health, dental, and vision coverage
• Retirement plan with company match
• Flexible working arrangements
• Access to training and certifications

Company Culture

• Work-Life Balance: We advocate for a healthy work-life balance and support flexible work arrangements.
• Continuous Learning: Our team is committed to ongoing learning and professional growth.
• Respect and Integrity: We uphold a culture of respect and integrity in all our dealings.