IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support to our users in Glasgow. The ideal candidate will have a strong understanding of IT systems and excellent communication skills.

Responsibilities

• Respond to and manage incoming support requests to ensure timely resolution.
• Monitor network performance and troubleshoot connectivity issues.
• Manage user accounts and permissions in Active Directory.
• Collaborate with the IT team to implement system improvements.
• Provide training and support to staff on new technologies.
• Create and maintain technical documentation and user guides.
• Assist in managing IT projects and initiatives.
• Participate in maintaining a secure IT environment.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant technical certifications are desirable

Experience

• 2+ years of experience in similar roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Proficient in using IT service management software for tracking support requests.
• Skills in scripting for automation: Ability to write scripts to automate repetitive tasks.

Benefits

• Health and wellness programs.
• Employee recognition schemes.
• Flexible working options.
• Access to the latest technology.

Company Culture

• Diversity and Inclusion: We celebrate diversity and aim to create an inclusive workplace for everyone.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.
• Empowerment: Our employees are empowered to take initiative and make decisions.