IT Systems Support Engineer

Job Description

We are seeking a knowledgeable IT Systems Support Engineer to join our Grimsby office. In this role, you will provide technical support, troubleshoot issues, and ensure our IT systems run smoothly. The ideal candidate will have experience in a similar IT support role and a passion for resolving technical challenges.

Responsibilities

• Act as the first point of contact for IT support queries.
• Conduct regular system checks and maintenance.
• Implement system updates and patches as necessary.
• Provide remote support for off-site employees when required.
• Assist in troubleshooting network connectivity issues.
• Collaborate with third-party vendors for support and maintenance.
• Participate in training programs to enhance technical skills.
• Develop user guides and training materials.

Requirements

Education

• IT-related degree or equivalent experience

Experience

• 2+ years of experience in technical support or related field

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity measures: Understanding of best practices in cybersecurity for IT systems.
• Scripting knowledge: Basic knowledge of scripting languages for automation efforts.

Benefits

• Annual leave and public holidays
• Flexible working hours
• Employee discounts and perks
• Support for further education and training

Company Culture

• Innovation: We value creativity and innovation, empowering our teams to think outside the box.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our employees.
• Recognition: We celebrate our employees' achievements and contributions, recognizing their hard work.