IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic Glasgow team. This role involves providing first-class technical support, troubleshooting IT issues, and ensuring optimal performance of our IT systems. The ideal candidate will have a robust understanding of hardware and software troubleshooting, alongside excellent communication skills.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Ensure IT equipment is maintained and functional for all staff.
• Participate in special projects related to IT system improvements.
• Assist with IT inventory management and asset tracking.
• Help develop and update user documentation for technology.
• Work collaboratively with other departments to ensure technology meets business needs.
• Stay current with the latest IT developments and best practices.

Requirements

Education

• IT-related diploma or equivalent experience

Experience

• 2+ years of experience in a similar role

Technical Skills

• Troubleshooting Techniques
• Active Directory
• Backup Solutions
• Virtualization Technologies

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (e.g., PowerShell, Python): Ability to write simple scripts for automation tasks.
• Experience with cloud services: Familiarity with cloud technologies such as AWS or Azure.

Benefits

• Generous holiday allowance
• Employee assistance programs
• Access to training and certifications
• Social events and team-building activities

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse and inclusive workforce.
• Continuous Learning: We foster a culture of continuous learning with training opportunities and support.
• Team Spirit: We promote collaboration and teamwork across all levels of the organization.