IT Support Technician

Job Description

We’re seeking a talented IT Support Technician to provide exceptional support and troubleshooting for our clients’ IT needs. The ideal candidate will have a strong technical foundation and excellent communication skills, working closely with users to diagnose and resolve issues swiftly.

Responsibilities

• Offer solutions and support for IT troubleshooting issues via email, phone, or in-person.
• Conduct performance tests and ensure systems are running effectively.
• Coordinate with vendors for hardware and software repairs.
• Assist with data recovery and backup processes.
• Participate in team meetings to discuss new technologies and improvements.
• Support the onboarding of new employees by setting up their IT equipment.
• Stay up-to-date on new technologies and IT developments.

Requirements

Education

• Bachelor's degree in IT or related discipline
• Professional IT certifications are desirable

Experience

• 2+ years of experience in IT support or help-desk role

Technical Skills

• Remote Support Tools
• Antivirus Software

Soft Skills

• Problem-Solving
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with scripting languages (PowerShell, Bash): Ability to create scripts to automate processes.
• Understanding of endpoint security practices: Knowledge of securing devices against cyber threats.

Benefits

• Attractive pension scheme
• Annual leave and sick pay
• Access to employee assistance programs
• Social events and team-building activities

Company Culture

• Continuous Improvement: We foster an environment of learning, encouraging personal and professional growth.
• Community Focused: Our community initiatives reflect our commitment to making a positive impact in our industry.