Technical Support Engineer

Job Description

We are on the lookout for a Technical Support Engineer to join our Cardiff team. In this role, you'll be at the forefront of assisting customers with technical issues, ensuring they get the best service possible. You'll have the opportunity to work on a variety of cases and learn about exciting technologies while helping clients resolve their challenges.

Responsibilities

• Identify, reproduce, and document issues reported by customers.
• Escalate unresolved issues to senior engineers when necessary.
• Provide technical training and guidance to clients as needed.
• Regularly review and improve knowledge base articles and support documentation.
• Assist in the creation and dissemination of support tools and resources.

Requirements

Education

• Bachelor's degree in Computer Science or a related field
• Relevant technical certifications are preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux OS
• CRM Software

Soft Skills

• Analytical Skills
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages like Python or Bash: Ability to automate common tasks through scripting.
• Experience in call center operations or helpdesk environment: Experience in a fast-paced customer service role.

Benefits

• Comprehensive health insurance package
• Pension plan with company contribution
• Remote working options available
• Access to training and certification programmes

Company Culture

• Diversity: We are proud of our diverse team and foster an inclusive environment for all.
• Learning Environment: Encourages continuous learning and career growth opportunities.