IT Support Technician

Job Description

Join us as an IT Support Technician in Glasgow, where you will be responsible for addressing technical inquiries, supporting IT infrastructure, and ensuring optimal performance of software and hardware solutions.

Responsibilities

• Respond promptly to user requests and troubleshoot issues efficiently.
• Assist with the setup and deployment of new devices, monitoring our IT resources.
• Provide support for software applications, including installation, configuration, and updates.
• Document all support requests and their resolutions for future reference.
• Monitor and maintain IT asset inventory.
• Work closely with the IT team to ensure high levels of customer satisfaction.
• Participate in ongoing training and development sessions.
• Help manage network and server infrastructure.

Advantageous

• Knowledge of ITIL practices: Experience with ITIL practices for effective IT service management.
• Experience with remote support tools: Familiarity with remote support tools such as TeamViewer or Remote Desktop.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and potential for remote work.
• Ongoing training and professional development opportunities.

Company Culture

• Team Spirit: We value collaboration and teamwork, ensuring everyone contributes to our objectives.
• Innovative Mindset: We encourage innovative thinking and open communication across all levels.
• Commitment to Learning: Continuous learning and improvement are core to our culture.