Telecom Systems Analyst

Job Description

As a Telecom Systems Analyst, you will play a pivotal role in assessing and improving our telecommunications infrastructure. You will work closely with IT and network teams to ensure optimal performance and address any issues swiftly. The ideal candidate will possess expertise in telecommunications systems, with the ability to troubleshoot and develop effective solutions.

Responsibilities

• Manage telecommunications projects from inception to completion.
• Coordinate with vendors for equipment upgrades and installations.
• Evaluate system performance and advise on best practices.
• Provide technical assistance and support to internal teams.
• Conduct user training and support sessions.
• Prepare and present project updates to management.
• Stay updated with industry trends and technologies.

Requirements

Education

• Bachelor's degree in a related field
• Master's degree preferred

Experience

• 3+ years of experience in telecommunications or IT systems

Technical Skills

• VoIP Technologies
• Network Security

Soft Skills

• Problem-Solving
• Adaptability

Certifications

• ITIL or similar certification

Languages

• English: Fluent

Advantageous

• Experience in customer support for telecom systems: Background in supporting end-users in telecom-related queries.
• Knowledge of telecommunications billing systems: Experience working with billing systems and understanding telecom pricing models.

Benefits

• Pension scheme with employer contributions
• Flexible working arrangements
• Employee wellness initiatives
• Access to the latest technology and tools

Company Culture

• Growth Focused: We are committed to providing growth opportunities through training and mentorship programs.
• Community Engagement: Our team actively participates in community initiatives and outreach programs.
• Work-Life Balance: We believe in maintaining a healthy work-life balance while delivering high-quality services.