IT Support Technician

Job Description

Join our innovative team as an IT Support Technician and become the first point of contact for our clients in Birmingham. This role involves diagnosing and resolving technical problems, providing excellent customer support, and contributing to the improvement of our IT services. Ideal candidates will have a passion for technology and excellent communication skills.

Responsibilities

• Respond to and resolve incoming technical support requests via phone, email, and in-person.
• Diagnose hardware and software issues and provide effective solutions.
• Install, configure, and maintain IT equipment and software applications.
• Assist with network and system administration tasks as needed.
• Provide training and support to end-users on various IT systems.
• Document support interactions and maintain accurate records of repairs and solutions.

Advantageous

• CompTIA A+ Certification: Valid certification in IT support fundamentals.
• Knowledge of Mac OS: Familiarity with Mac operating systems and support.

Benefits

• Health and wellness benefits
• Pension scheme with employer contributions
• Exclusive employee discounts
• Continuous training and development opportunities

Company Culture

• Team-oriented: We believe in a collaborative environment where everyone's contribution is valued.
• Innovative Spirit: Our team thrives on innovation and creative problem-solving.
• Commitment to Development: We support ongoing learning and growth for our employees.