IT Support Specialist

Job Description

We are seeking a dedicated IT Support Specialist to support our Glasgow-based operations. You will be the first point of contact for IT-related issues, and your expertise will help enhance our technological environment. A proactive approach and a customer-focused mindset are essential for this role.

Responsibilities

• Respond to and resolve IT support requests in a timely manner.
• Monitor and maintain computer systems and networks.
• Provide training and support to staff on new software and hardware.
• Ensure data security and confidentiality of sensitive information.
• Document IT support processes and maintain records of incidents.
• Assist in the rollout of new software and upgrades.
• Contribute to a knowledge base of common IT issues and solutions.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows and Linux OS
• Networking
• Help Desk Software
• Remote Support Tools

Soft Skills

• Communication
• Customer Service
• Problem Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITSM tools such as ServiceNow: Knowledge of IT service management tools for efficient ticketing and issue tracking.
• Familiarity with cloud services (AWS, Azure): Understanding cloud computing concepts and experience with cloud service management.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible working hours
• Ongoing training and professional development opportunities

Company Culture

• Inclusive Environment: We strive to create an inclusive workplace where diversity is celebrated.
• Team Collaboration: We believe in teamwork and support one another to achieve excellence.
• Continuous Learning: We encourage our employees to continuously develop their skills and knowledge.