Bus and Trolley Dispatcher

Job Description

We are seeking a skilled and experienced Bus and Trolley Dispatcher to join our team. The successful candidate will be responsible for managing the day-to-day operations of our bus and trolley fleet, ensuring that schedules are met and passengers are transported safely and efficiently.

Responsibilities

• Monitor bus and trolley schedules to ensure on-time performance.
• Respond to incidents and emergencies, coordinating with emergency services as necessary.
• Maintain accurate records of vehicle and driver availability.
• Coordinate vehicle maintenance and repairs.
• Facilitate communication between drivers and other operational staff.
• Ensure adherence to transportation regulations and safety standards.
• Develop contingency plans for operational disruptions.
• Maintain a high level of customer service and satisfaction.

Requirements

Education

• High school diploma required, preference for post-secondary education

Experience

• Experience working in a fast-paced and dynamic environment

Technical Skills

• Microsoft Office suite
• Mobile devices and apps

Soft Skills

• Good problem-solving and decision-making skills
• Attention to detail and accuracy

Languages

• English: Fluent

Advantageous

• Experience with employee scheduling software: Proficiency in using software to efficiently manage staff schedules.
• Knowledge of local geography and traffic patterns: Understanding of Birmingham's roads and travel dynamics.

Benefits

• Enhanced health, dental, and vision coverage
• Generous pension plan with matching contributions
• Work-life balance initiatives
• Employee discounts on local transport services

Company Culture

• Team Spirit: We foster a supportive atmosphere that values teamwork and collaboration.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive environment.
• Continuous Improvement: We believe in ongoing training and development to help our employees thrive.