Collections Coordinator

Job Description

We are in search of a Collections Coordinator. In this role, you will manage collections and enhance our clients' experience by resolving payment issues efficiently. If you have a flair for negotiation and a keen attention to detail, we want to hear from you!

Responsibilities

• Manage customer account records and ensure compliance with collection standards.
• Execute debt recovery strategies to achieve monthly collection targets.
• Conduct negotiations with clients to establish repayment terms that work for both parties.
• Implement best practices in collections to drive performance and efficiency.
• Develop relationships with clients to maintain positive communication throughout the recovery process.

Requirements

Education

• A qualification in a related field is preferred

Experience

• Experience with international debt collection is a plus.

Technical Skills

• CRM Tools
• Data Management

Soft Skills

• Attention to Detail
• Time Management

Certifications

• Certification in Debt Collection

Languages

• English: Fluent

Advantageous

• Knowledge of FCA regulations: Understanding of regulations governing financial practices in the UK.
• Advanced negotiation training: Formal training in negotiation techniques and conflict resolution.

Benefits

• Comprehensive health care coverage.
• Ongoing professional development opportunities.
• Employee assistance programs.
• Positive and collaborative work environment.

Company Culture

• Continuous Learning: We provide numerous opportunities for personal and professional growth through training and development.
• Respect and Integrity: We treat each other with respect and uphold the highest standards of integrity.
• Work-Life Balance: We value the well-being of our employees and promote a healthy work-life balance.