Collision Estimator

Job Description

We are seeking a Collision Estimator to join our team. The successful candidate will be responsible for assessing collision damage on vehicles, preparing accurate estimates, and providing exceptional customer service. With a focus on detail and accuracy, you will ensure that customers have a clear understanding of the repair process.

Responsibilities

• Inspect damaged vehicles and determine the extent of repairs needed.
• Draft detailed reports on vehicles and prepare estimates based on findings.
• Liaise with insurance adjusters to facilitate claims processing.
• Communicate effectively with customers regarding repair options and costs.
• Coordinate with repair technicians to ensure accurate assessment and planning.
• Document all interactions with customers and keep records updated.
• Provide excellent customer service that helps drive customer satisfaction.
• Regularly attend training sessions to stay current on industry trends.
• Assist with promotional activities aimed at increasing service awareness.
• Evaluate parts and labour costs to ensure competitive pricing.

Requirements

Education

• High school diploma or equivalent
• Vocational training in automotive repair preferred

Experience

• 2+ years of experience in collision estimating or a similar role

Technical Skills

• Collision estimating software
• Computer skills

Soft Skills

• Time management
• Customer service

Certifications

• NVQ Level 2 in Vehicle Damage Repair

Languages

• English: Fluent

Advantageous

• Knowledge of health and safety regulations: Familiarity with health and safety standards in automotive repair.
• Negotiation skills: Ability to negotiate effectively with customers and insurance adjusters.

Benefits

• Comprehensive health, dental, and vision coverage.
• Pension scheme with employer contributions.
• Training and development opportunities.
• Employee wellness programmes.

Company Culture

• Respect: Respecting each other's ideas and backgrounds is pivotal to maintaining a healthy workplace.
• Customer Focus: Our customers are at the heart of what we do, and we strive to meet and exceed their expectations.
• Innovation: We foster a culture of innovation, encouraging new ideas and strategies for better service delivery.