IT Support Specialist

Job Description

Our team is seeking a highly skilled IT Support Specialist to join our Leeds office. As part of the IT Support and Administration team, you will provide essential support to both software and hardware systems, ensuring that our technology runs smooth and efficiently.

Responsibilities

• Deliver outstanding customer service through effective communication.
• Coordinate with external vendors for equipment repair and maintenance.
• Participate in the planning and implementation of IT projects.
• Maintain compliance with IT policies and procedures.
• Assist in disaster recovery planning and implementation.
• Keep up to date with the latest IT developments and trends.
• Ensure consistent software and hardware updates.
• Engage in continual learning to enhance technical knowledge.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree is a plus

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of IT compliance standards: Experience with regulatory compliance in IT environments.
• Experience in software deployment processes: Skilled in managing software installations and updates.

Benefits

• Health, dental, and vision insurance
• Retirement plans with company matching
• Work-life balance initiatives
• Employee wellness programs

Company Culture

• Innovation Focused: We encourage creative thinking and innovation to drive our projects forward.
• Work-Life Balance: We value our employees' well-being and promote a healthy work-life balance.