IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our team in Leeds. The successful candidate will provide technical support to internal users, resolving hardware and software issues while maintaining a focus on customer service. This role is crucial for ensuring efficient operation and user satisfaction within our IT environment.

Responsibilities

• Resolve user inquiries through phone, email, or in-person.
• Setup and maintain computer hardware and peripherals.
• Assist in the documentation of IT procedures and policies.
• Participate in IT projects to enhance service delivery.
• Conduct user training sessions on new software tools.
• Stay updated on emerging technologies to recommend upgrades.

Requirements

Education

• Relevant degree or equivalent experience

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with virtualisation technologies: Familiarity with virtual machines and server management.
• IT project management experience: Experience in managing IT projects or initiatives.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plans with employer matching
• Training and skill enhancement programs
• Flexible working arrangements

Company Culture

• Inclusive Workplace: We take pride in our diverse and inclusive work environment, welcoming individuals from all backgrounds.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Employee Recognition: We recognize and celebrate the achievements of our team members.