IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Glasgow team. In this role, you will be responsible for providing high-quality technical support to our clients and ensuring their IT systems run smoothly. The ideal candidate will possess a solid understanding of IT troubleshooting and exceptional communication skills to assist users effectively.

Responsibilities

• Respond promptly to IT service requests and incidents.
• Provide technical support for all company software and hardware.
• Assist with administrative tasks related to IT inventory management.
• Perform system upgrades and maintenance as scheduled.
• Educate users about IT systems and software best practices.
• Participate in IT projects as required to enhance service delivery.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred
• IT certifications are an advantage

Experience

• 2+ years in a technical support or helpdesk role

Technical Skills

• Linux OS

Soft Skills

• Adaptability
• Organizational skills

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with voice over IP technologies and troubleshooting.
• Knowledge of cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive health insurance and pension plan
• Generous holiday allowance and paid leave
• Employee assistance programs
• Accessible work environment

Company Culture

• Continuous Improvement: We promote a culture of continuous improvement through feedback and learning.
• Team Collaboration: Collaboration is key, and we work as a unified team to meet our goals.
• Work-Life Balance: We value work-life balance and strive to accommodate our team’s needs.