Customer Service Coordinator

Job Description

Be part of an innovative team as a Customer Service Coordinator in Inverness. Your role will involve coordinating customer service efforts, addressing queries, and improving customer satisfaction levels. We are looking for someone who thrives in a team setting and is committed to achieving excellence in service.

Responsibilities

• Act as the first point of contact for customer issues and provide solutions swiftly.
• Supervise team performance and provide ongoing coaching and development.
• Maintain accurate customer records and handle database management.
• Conduct regular assessments of customer satisfaction and team performance.
• Create training materials and facilitate workshops for customer service staff.
• Work with IT to resolve technical service issues.
• Participate in team meetings to discuss strategic service improvements.

Requirements

Education

• Associate's degree in a relevant field
• Certification in Customer Care is advantageous

Experience

• 2+ years of customer service experience in a similar role

Technical Skills

• Customer Support Platforms

Soft Skills

• Adaptability

Certifications

• ISO 10002:2018 Certification in Customer Complaints Handling

Languages

• English: Fluent

Advantageous

• Understanding of customer analytics: Experience with analyzing customer feedback and behavior data.
• Multi-language skills: Ability to communicate in multiple languages is a significant plus.

Benefits

• Health insurance along with dental and vision plans
• Retirement savings plan with company match
• Work-life balance initiatives
• Opportunities for continuous learning and career advancement

Company Culture

• Customer Centricity: We put our customers at the heart of everything we do, aiming for exceptional service and satisfaction.
• Innovation: We encourage creative thinking and innovative solutions to enhance our services.