IT Support Technician

Job Description

Join our dynamic team in Cardiff as an IT Support Technician. This position is critical in maintaining our clients' IT infrastructure, offering assistance in solving technical problems, and enhancing overall system performance. We are looking for an individual with excellent communication skills and a passion for technology.

Responsibilities

• Perform root-cause analysis on recurring issues.
• Ensure optimal performance of IT infrastructure.
• Participate in IT projects as needed and contribute ideas.
• Keep abreast of new technologies and trends in IT.
• Create and maintain comprehensive documentation of systems and processes.

Requirements

Education

• Bachelor's degree in a related field
• Certifications in IT Support or Networking are a plus

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux OS
• Database Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Hands-on experience with cloud solutions, particularly AWS or Azure.
• Familiarity with scripting languages (Python, PowerShell): Knowledge of scripting to automate tasks and improve workflows.

Benefits

• Comprehensive health insurance
• Pension scheme with company match
• Flexible working arrangements
• Access to training and certifications

Company Culture

• Diversity: We are committed to creating a diverse workplace that reflects the community we serve.
• Continuous Improvement: We encourage ongoing learning and professional development for all staff.