IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Birmingham. The ideal candidate will be responsible for diagnosing and resolving technical issues, providing excellent customer support, and maintaining IT systems. You will play a crucial role in ensuring our technology runs smoothly, contributing to overall customer satisfaction and productivity.

Responsibilities

• Serve as the first point of contact for IT support inquiries.
• Manage user accounts and permissions in IT systems.
• Assist in the installation and configuration of IT equipment.
• Perform routine maintenance on hardware and software systems.
• Identify and implement improvements to existing IT processes and support strategies.
• Document and track IT issues using helpdesk software.
• Provide training and support to team members on new technology.
• Assist with project implementation as needed.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and Mac OS
• Networking
• Helpdesk Software

Soft Skills

• Excellent Communication Skills
• Problem Solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud services and IT infrastructure management.
• Knowledge of cybersecurity best practices: Understanding of security protocols and measures to protect data.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and dental insurance.
• Pension plan with employer contributions.
• Opportunities for professional development.

Company Culture

• Team Collaboration: We encourage a collaborative work environment, where teamwork and support are paramount.
• Continuous Learning: We value ongoing education and provide resources for professional growth.
• Diversity and Inclusion: We are committed to creating an inclusive workplace where everyone is valued.