Technical Support Specialist

Job Description

As a Personal Trainer at Fitness First in Birmingham, you will be responsible for developing tailored training programs for clients, providing guidance and motivation to help them achieve their fitness goals. You will ensure a supportive atmosphere, offering expert advice on fitness and nutrition while fostering a strong community of fitness enthusiasts.

Responsibilities

• Analyse client error messages to determine the cause of issues.
• Assist in the testing of new software and updates.
• Ensure a high level of customer satisfaction through effective communication.
• Provide feedback to product teams on client experiences.
• Facilitate team training sessions on new support techniques.
• Develop FAQ documents to assist clients with common issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Technical certifications such as Microsoft Certified: Azure Fundamentals are preferred

Experience

• 3+ years of experience in a technical support role with a strong customer service focus

Technical Skills

• Remote desktop support
• Software installation and troubleshooting

Soft Skills

• Adaptability
• Patience

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud-based solutions: Experience with cloud services like AWS and Azure for support operations.
• Basic knowledge of SQL: Understanding of SQL for troubleshooting database-related issues.

Benefits

• Comprehensive health insurance including family coverage
• Flexible working hours with the option for remote work
• Employee assistance programs
• Professional development and training funding

Company Culture

• Innovation Driven: We encourage innovative thinking and embrace new ideas to continue driving excellence.
• Employee Empowerment: We empower our employees to take ownership of their work and contribute to the company's success.
• Work-Life Balance: We believe in offering a healthy work-life balance for all team members.