IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our team in Leeds. The successful candidate will be responsible for troubleshooting technical issues, providing first-line support, and ensuring that our IT systems operate smoothly. You will be instrumental in maintaining user satisfaction by providing timely resolutions to support requests.

Responsibilities

• Act as the first point of contact for all IT-related queries.
• Troubleshoot printer, network, and connectivity issues.
• Assist with the onboarding of new employees with IT systems.
• Coordinate with external IT service providers as needed.
• Ensure all IT equipment is properly configured and operational.
• Provide input on IT budgeting and purchasing decisions.
• Maintain documentation for IT processes and troubleshooting methods.

Requirements

Education

• Bachelor's degree in a relevant field
• Additional IT certifications are beneficial

Experience

• 3+ years of experience in IT support

Technical Skills

• Ticketing Systems
• VPN Configuration
• Office 365

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced IT environment: Ability to thrive under pressure and adapt quickly to changes.
• Knowledge of scripting languages (Python, PowerShell): Experience automating tasks and improving workflows.

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement savings plan with employer contribution
• Training and certification support
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: We value diverse perspectives and strive for an inclusive environment.
• Work-Life Balance: We promote a healthy balance between work and personal life.