Complaints Clerk

Job Description

As a Complaints Clerk, you will be responsible for managing customer complaints effectively and professionally. Your role will involve logging and investigating complaints, while also liaising with relevant departments to ensure swift resolutions.

Responsibilities

• Providing insights and feedback to management based on complaint trends.
• Participating in training sessions to improve complaint handling skills.
• Maintaining confidentiality and security of customer information.
• Actively seeking opportunities to improve processes related to complaint management.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-2 years' experience in a customer service role

Technical Skills

• Microsoft Office
• CRM software
• Database management software

Soft Skills

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Good time-management skills

Languages

• English: Fluent

Advantageous

• Experience in a complaints handling role: Prior experience dealing with customer complaints effectively.
• Experience working in the financial services industry: Familiarity with financial products and services.
• Additional qualifications in customer service or complaint handling: Certifications or courses related to customer service excellence.

Benefits

• Competitive salary of £18,000 - £22,000 per annum
• Generous holiday entitlement and flexible working hours
• Opportunity for professional development and training
• Supportive working environment with a focus on teamwork

Company Culture

• Collaborative Environment: We foster a collaborative and inclusive environment, encouraging teamwork and open communication.
• Growth and Development: We value personal and professional growth, offering training and development opportunities.
• Customer-Centric Approach: Our customer is at the heart of everything we do, and we strive for excellence in service delivery.