IT Support Technician

Job Description

Join our team as an IT Support Technician in Sheffield, where you will provide first-rate technical support to our staff. In this role, you'll handle hardware and software troubleshooting, assist with system updates, and ensure that our IT infrastructure runs smoothly.

Responsibilities

• Provide support for operating systems and applications.
• Assist in maintaining network equipment and security software.
• Conduct regular maintenance checks on IT systems.
• Ensure compliance with IT policies and procedures.
• Provide assistance with data backup and recovery processes.
• Collaborate with team members to enhance service delivery.

Requirements

Education

• A degree in Information Technology or related field
• Certifications such as ITIL or Cisco Certified Network Associate (CCNA) are a plus

Experience

• Minimum of 2 years in a technical support role

Technical Skills

• Active Directory
• Remote Desktop Tools

Soft Skills

• Problem Solving
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services such as AWS: Experience working with cloud platforms and deployments.
• Knowledge of database management systems: Understanding of MySQL, SQL Server or similar databases.

Benefits

• Comprehensive health and wellness support
• Flexible working hours and remote options
• Annual leave and sick pay
• Employee training and certification support

Company Culture

• Growth Mindset: Our company promotes continuous learning and personal development.
• Community Focused: We are dedicated to giving back to the community through various initiatives.
• Dynamic Team Spirit: We maintain an energetic work environment filled with passionate professionals.