Card Fixer

Job Description

Join us as a Card Fixer and take charge of troubleshooting and repairing card processing devices. Your technical expertise will play a crucial role in keeping our systems running smoothly.

Responsibilities

• Inspect and test card processing devices to ensure functionality.
• Work with engineering teams to streamline repair processes.
• Train staff on the use and maintenance of card processing devices.
• Create and maintain comprehensive documentation of repairs.
• Engage in problem-solving sessions to enhance service delivery.
• Monitor and report on service levels and adherence to SLAs.
• Participate in projects related to technological upgrades.
• Provide feedback on processes that could be improved.
• Ensure the highest levels of customer satisfaction through quality service.
• Manage inventory of spare parts and tools necessary for repairs.

Requirements

Education

• Relevant vocational training or technical degree is preferred

Experience

• A minimum of 3 years of proven experience in card processing device maintenance and support

Technical Skills

• Advanced Card Fixing Techniques
• Vendor Collaboration

Soft Skills

• Customer Service Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with card fixer software: Demonstrated proficiency in using card fixer applications for effective troubleshooting.
• Knowledge of contactless payment technology: Understanding of modern payment methods and technologies.
• Familiarity with cryptographic algorithms: Basic understanding of the principles behind cryptographic practices.

Benefits

• Competitive salary package ranging from £20,000 to £30,000 per annum.
• Health, dental, and vision insurance.
• Generous holiday entitlement and flexible working hours.
• Opportunity for professional development and training.

Company Culture

• Innovation: We thrive on creativity and innovation, encouraging our team to propose new ideas and improve existing processes.
• Inclusivity: A commitment to maintaining a diverse workforce and fostering an inclusive environment where all voices are heard.