IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Ipswich team. The ideal candidate will excel in resolving technical issues, managing user accounts, and providing exceptional customer service. This role requires strong problem-solving skills and a proactive approach.

Responsibilities

• Serve as the first point of contact for IT-related queries and issues.
• Resolve technical problems via remote assistance or onsite support.
• Maintain and update documentation of IT procedures and issues.
• Assist in the setup and configuration of new systems.
• Monitor network performance and resolve issues proactively.
• Collaborate with team members to identify areas for improvement.
• Participate in IT projects and rollouts as required.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT Support certifications are highly valued

Experience

• 3+ years of IT support experience

Technical Skills

• Linux OS
• Virtualisation Technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or AnyDesk.
• Knowledge of database management: Understanding of SQL and database troubleshooting.

Benefits

• Comprehensive benefits package including health and dental insurance
• An employee assistance program
• Flexible work arrangements
• Career growth opportunities

Company Culture

• Continuous Learning: We promote continuous development and offer various training programs to upskill our employees.
• Work-Life Balance: We understand the importance of a balanced life and support flexible working hours.