IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play a crucial role in maintaining our IT infrastructure. You'll be responsible for troubleshooting hardware and software issues, providing first-line support to staff, and ensuring that all systems run smoothly. The ideal candidate will possess excellent problem-solving skills and a keen eye for detail.

Responsibilities

• Support the IT team in maintaining smooth operations.
• Assist with the maintenance of network infrastructure.
• Develop user guides and training materials.
• Participate in IT policy development and execution.
• Provide insights on improving IT services and infrastructure.

Requirements

Education

• Bachelor's degree in a relevant field is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with database management: Familiarity with SQL databases such as MySQL or SQL Server.
• Knowledge of cybersecurity principles: Awareness of cybersecurity best practices and threat mitigation.

Benefits

• Generous annual leave entitlement
• Pension plan contributions
• Employee assistance program
• Support for further education and training

Company Culture

• Continuous Learning: We invest in the growth and development of our staff through ongoing training.
• Work-Life Balance: We value a healthy work-life balance and offer flexible arrangements.
• Community Engagement: We actively participate in community initiatives and support local charities.