IT Support Technician

Job Description

Join our Cardiff team as an IT Support Technician and take part in delivering exceptional IT services. You will assist users with technical issues and provide solutions to enhance their productivity, ensuring a seamless IT experience throughout the organisation.

Responsibilities

• Respond to user requests for assistance and resolve issues promptly.
• Monitor and maintain computer systems and networks.
• Set up user accounts and manage access controls.
• Assist in IT projects and provide support for upgrades and installations.
• Regularly backup data and ensure data integrity.
• Conduct routine checks on IT systems and report issues.
• Collaborate with other teams to optimize IT infrastructure.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Communication
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with IT asset management tools: Ability to manage and track IT assets effectively.
• Knowledge of cloud services and applications: Familiarity with cloud platforms (e.g., AWS, Azure) is a bonus.

Benefits

• Competitive salary and performance bonuses
• Health insurance, including dental and vision
• Pension scheme with employer contributions
• Professional development opportunities

Company Culture

• Inclusive Environment: We promote an inclusive environment that values diversity and fosters creativity.
• Supportive Team: Our team works collaboratively, supporting one another's growth and success.
• Continuous Improvement: We encourage continuous learning and provide resources for professional growth.