Hotel Front Desk Manager

Job Description

We are seeking a dedicated and experienced Hotel Front Desk Manager to oversee daily operations at our Bolton location. The ideal candidate will be a dynamic leader with a passion for customer service and a knack for problem-solving. You will manage a team of front desk staff, ensuring that every guest receives outstanding service from check-in to check-out.

Responsibilities

• Direct daily operations of the front desk, ensuring a welcoming environment.
• Respond to guest feedback to improve services and facilities.
• Maintain a thorough knowledge of local attractions and hotel services.
• Conduct regular team meetings to encourage collaboration and info sharing.
• Prepare and manage the front desk budget and expenses.
• Ensure compliance with health and safety regulations.
• Foster a positive team culture that prioritizes guest satisfaction.

Requirements

Education

• Higher National Diploma in Hospitality or related field

Experience

• 2+ years in a supervisory role in the hospitality sector

Technical Skills

• Customer Relationship Management (CRM)
• Sales Techniques

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• First Aid Certification

Languages

• English: Fluent

Advantageous

• Knowledge of local attractions: Ability to recommend local attractions and activities to guests.
• Sales Experience: Background in sales or marketing within the hospitality sector.

Benefits

• Comprehensive health insurance
• Pension scheme with employer contributions
• Generous holiday allowance
• Support for professional training and certifications

Company Culture

• Employee Recognition: We value our employees and regularly recognise their hard work.
• Work-Life Balance: We encourage a healthy work-life balance for all staff members.
• Innovation Driven: We encourage innovative ideas that contribute to improving our services.