Technical Support Engineer

Job Description

As a Technical Support Engineer, you will serve as the first point of contact for customers seeking technical assistance. You will troubleshoot and resolve client issues effectively, ensuring a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries regarding technical issues and provide effective solutions.
• Conduct root cause analysis of recurring issues.
• Ensure adherence to SLA for all support requests.
• Participate in team meetings to discuss product updates and client challenges.
• Assist in developing training programs for new team members.

Requirements

Education

• Relevant IT certifications such as CompTIA A+ or similar

Experience

• 2+ years of experience in a technical support role within an IT environment

Technical Skills

• Operating Systems
• Remote Support Tools

Soft Skills

• Analytical Skills
• Team Player

Languages

• English: Fluent

Advantageous

• Familiarity with CRM software: Experience in using CRM tools for customer management.
• Basic understanding of SQL databases: Knowledge of using SQL for database queries and maintenance.

Benefits

• Generous paid time off and holiday leave
• Retirement savings plan with company match
• Access to training and certification programs
• Wellness initiatives and employee events

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Employee Recognition: We take the time to acknowledge and reward outstanding contributions.