Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be the first point of contact for our customers, providing solutions and support for technical issues. Your expertise will help resolve IT challenges efficiently and enhance customer satisfaction.

Responsibilities

• Troubleshoot and resolve application and system issues.
• Provide feedback and insights to improve customer experience.
• Document and follow up on customer interactions thoroughly.
• Engage in pro-active support by identifying potential issues.
• Assist in deploying new systems and updates.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years of experience in IT support and customer service

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Analytical Skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Familiarity with cloud platforms can enhance support capabilities.
• Scripting Knowledge: Basic scripting knowledge (e.g., Python or PowerShell) is desirable.

Benefits

• Generous holiday allowance
• Health and well-being programs
• Discounts on company products
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We value diversity and create an inclusive environment for all employees.
• Innovation Culture: We encourage creative thinking and innovative solutions.