Tellers Supervisor

Job Description

We are seeking a highly organized and experienced Tellers Supervisor to oversee the daily operations of our teller team. The ideal candidate will possess strong leadership skills and a thorough knowledge of banking operations.

Responsibilities

• Oversee daily operations of the teller team to ensure smooth running and compliance with banking standards.
• Conduct regular training sessions to enhance teller skills and customer service.
• Evaluate teller performance and implement improvement strategies.
• Handle cash audits and manage discrepancies diligently.
• Address customer inquiries promptly and professionally.
• Develop and implement operational policies and standards.
• Foster team collaboration to achieve departmental goals.
• Assist in budgeting and resource allocation for better efficiency.

Requirements

Education

• Minimum of a high school diploma
• A bachelor's degree in finance or related field is a plus

Experience

• Minimum of 2 years' experience in a banking environment, ideally in a supervisory capacity.

Technical Skills

• Banking Regulations
• IT Proficiency

Soft Skills

• Organisational Skills
• Customer Focus

Languages

• English: Fluent

Advantageous

• Training Skills: Experience in training and developing new staff.
• Customer Service Awards: Recognition in enhancing customer service reputation.

Benefits

• Competitive salary with annual reviews
• Comprehensive benefits package including health and dental cover
• Pension scheme with employer contributions
• Tailored training and career progression opportunities.
• Employee wellbeing programmes.

Company Culture

• Community Engagement: We actively engage with our community through various outreach programmes.
• Flexible Work Culture: We support work-life balance and flexible working hours.
• Professional Development: We provide opportunities for ongoing training and career advancement.