Guest Services Associate

Job Description

We are seeking an enthusiastic Guest Services Associate to join our team in Bolton. In this role, you will be the first point of contact for guests, ensuring their experience is positive and memorable from the moment they arrive.

Responsibilities

• Assist guests during check-in and check-out processes with a friendly approach.
• Manage guest reservations using the hotel's booking system.
• Address all guest inquiries with professionalism and courtesy.
• Collaborate with team members to ensure smooth operations.
• Maintain confidentiality of guest information.
• Perform daily audits of the front desk to ensure accuracy.
• Help promote hotel amenities and services to guests.
• Contribute to a positive work environment and team culture.

Requirements

Education

• High school diploma or equivalent
• Higher education in Hospitality or Business Administration is preferred

Experience

• 1-3 years experience in a similar role

Technical Skills

• Customer Relationship Management (CRM)
• Cash Handling

Soft Skills

• Organizational Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Understanding of hotel policies and procedures: A solid understanding of hotel operations and guest services.
• Customer service training: Formal customer service training is a plus.

Benefits

• Attractive salary and performance bonuses
• Health and wellness programmes
• Staff discounts across the hospitality group
• Ongoing professional development opportunities

Company Culture

• Community Focus: We are invested in the community and support local initiatives and events.
• Inclusive Environment: Diversity and inclusion are at the core of our company values, ensuring every voice is heard.
• Recognition: We celebrate achievements and recognize outstanding performance within our team.