Client Relationship Manager

Job Description

As a Client Relationship Manager, you will be responsible for managing client accounts and ensuring their needs are met effectively. You will act as the primary point of contact between clients and our organisation, using your expertise to drive client satisfaction and loyalty.

Responsibilities

• Manage a portfolio of client accounts and serve as the key relationship manager.
• Proactively address client concerns and ensure resolution to maintain high satisfaction.
• Work with sales and marketing to create tailored solutions for clients.
• Monitor client feedback and satisfaction levels to drive improvements.
• Facilitate training and onboarding sessions for new clients on our services.
• Assist in contract negotiations and renewals with clients.
• Develop case studies and testimonials from satisfied clients to improve marketing efforts.
• Evaluate client needs and identify potential areas for business development.

Requirements

Education

• Bachelor's degree in a relevant field
• Relevant professional certifications preferred

Experience

• 5+ years in a client-facing role or account management

Technical Skills

• Project Management Tools
• Presentation Software

Soft Skills

• Leadership
• Customer Focus

Languages

• English: Fluent

Advantageous

• Experience with market research: Ability to conduct research and generate insights about clients and market trends.
• Knowledge of the local market: Understanding of the Inverness market and its clients.

Benefits

• Health insurance options
• Employee discounts and perks
• Flexible working hours
• Remote work opportunities during project phases

Company Culture

• Continuous Improvement: We are committed to continuous improvement and encourage feedback from all team members.
• Diversity and Inclusion: We celebrate diversity in our workforce and strive to create an inclusive environment.
• Employee Wellbeing: The health and wellbeing of our employees is a priority, and we offer various support initiatives.