Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to join our Manchester team. The ideal candidate will provide exceptional support for our products, assist clients in troubleshooting issues, and ensure a high level of customer satisfaction.

Responsibilities

• Act as a liaison between customers and development teams.
• Train clients on the use of software and tools.
• Monitor system performance and provide feedback on improvements.
• Create instructional materials for product users.
• Attend product launches to provide support and feedback.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Windows OS
• Linux OS
• Networking fundamentals
• CRM tools

Soft Skills

• Communication
• Customer service
• Time management

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Azure or AWS: Understanding of cloud platforms and their services.
• Experience in scripting (Python, Bash): Ability to write scripts for automation of tasks.

Benefits

• Competitive salary with performance-related bonuses
• Health and wellness initiatives
• Generous holiday allowance
• Opportunities for career advancement

Company Culture

• Teamwork: Our culture promotes teamwork and collaboration across all departments.
• Innovation: We encourage innovative thinking and value new ideas from all employees.
• Work-life balance: We prioritize work-life balance and support flexible working arrangements.