Computer Network Support Specialist

Job Description

We’re on the lookout for a Computer Network Support Specialist to bolster our IT support team. The ideal candidate will possess strong networking skills and a keen problem-solving ability, enabling them to tackle a variety of technical issues efficiently. This role is integral in maintaining our network infrastructure and ensuring optimal performance.

Responsibilities

• Implement network solutions to improve operational efficiency.
• Work with vendors to procure network-related equipment.
• Evaluate and recommend new technologies.
• Ensure data integrity and backup of network systems.
• Actively participate in disaster recovery planning and testing.
• Provide one-on-one support and training for users unfamiliar with network resources.
• Foster a collaborative work environment by engaging with other team members.
• Keep abreast of new networking technologies and trends.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications in ITIL or similar frameworks will be beneficial.

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Network Security
• Help Desk Support

Soft Skills

• Customer Service
• Organisational Skills

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Ability to work on hardware installations: Experience with physical installations and hardware maintenance.
• Project Management Skills: Ability to manage small projects and coordinate with teams.

Benefits

• Comprehensive health and dental coverage
• Generous holiday allowance
• Professional development opportunities
• Supportive work environment with team-building activities

Company Culture

• Respect and Inclusivity: We foster an inclusive environment where every opinion is valued and respected.
• Work-Life Balance: Our commitment to work-life balance ensures all employees feel valued and appreciated.
• Community Engagement: We encourage our staff to engage in community initiatives and volunteer work.