VoIP Support Engineer

Job Description

We are seeking a skilled VoIP Support Engineer to join our team in Hastings. The ideal candidate will have extensive experience with VoIP systems and a proactive approach to troubleshooting and supporting clients' telecommunication needs.

Responsibilities

• Manage daily operations of VoIP system support.
• Offer prompt support through various communication channels.
• Engage in problem-solving for complex technical issues.
• Participate in team meetings to discuss challenges and solutions.
• Help optimize VoIP system settings to enhance performance.
• Maintain an up-to-date knowledge of industry trends and technologies.
• Facilitate smooth integration of new clients into the VoIP system.
• Monitor system health and reliability, addressing potential issues.
• Develop training materials and conduct workshops for team members.

Requirements

Education

• Relevant professional qualifications in telecommunications are an advantage

Experience

• 5+ years of experience in VoIP support and telecommunications

Technical Skills

• SIP Protocols
• QoS Management
• Firewall Configuration

Soft Skills

• Analytical Thinking
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with Unified Communication Systems: Hands-on experience with systems that integrate multiple communication services.
• Troubleshooting Certifications: Certifications in troubleshooting VoIP networks and related technologies.

Benefits

• Competitive salary package
• Comprehensive health benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team Collaboration: We value teamwork and encourage open communication among all staff members.
• Innovation: Our company culture fosters innovation and welcomes new ideas from all employees.
• Diversity: We are committed to diversity in all forms and strive for an inclusive workplace.