Technical Support Engineer

Job Description

We are seeking a proactive Technical Support Engineer to provide exceptional support to our clients in Cardiff. You will be responsible for resolving technical issues, assisting with software deployments, and ensuring customer satisfaction. The ideal candidate will have a strong IT background and excellent problem-solving skills.

Responsibilities

• Act as a liaison between clients and the technical team.
• Identify recurring issues and provide insights on potential solutions.
• Participate in team meetings to discuss customer feedback and service improvements.
• Assist in maintaining client records and support documentation.
• Support ad-hoc projects and initiatives as needed.
• Ensure SLA compliance and maintain high service quality.

Requirements

Education

• Degree in Information Technology or related field
• Relevant IT certifications are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux Operating System
• SQL Databases

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with scripting languages: Familiarity with Python or Bash for automation tasks.
• Experience in a customer-facing role: Previous experience in a role involving direct client interaction.

Benefits

• Comprehensive health plans
• Retirement savings plan with employer contribution
• Flexible working arrangements
• Employee wellness programmes

Company Culture

• Inclusiveness: We embrace diversity and strive for an inclusive workplace culture.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life.
• Community Engagement: We actively participate in community initiatives and encourage team involvement.