Customer Support Specialist

Job Description

Join us as a Customer Support Specialist in Newcastle, where you will provide exceptional support to our customers. Your role will include managing calls and emails, responding to inquiries promptly, and ensuring a seamless customer journey from start to finish.

Responsibilities

• Deliver outstanding customer service to enhance satisfaction.
• Proactively engage with customers to ensure all needs are met.
• Assist in maintaining the customer support knowledge base.
• Provide feedback to improve company products and services.
• Participate in team meetings and contribute to a positive workplace culture.

Requirements

Education

• Degree in Business, Communication, or related field is preferred

Experience

• 2+ years of experience in customer support or related environments

Technical Skills

• Zendesk or similar
• Data Analysis

Soft Skills

• Problem-solving
• Adaptability

Languages

• English: Fluent

Advantageous

• Bilingual skills: Ability to communicate in additional languages such as Spanish or French.
• Familiarity with customer onboarding processes: Experience in guiding customers through the initial setup.

Benefits

• Comprehensive health insurance
• 30 days holiday plus bank holidays
• Employee discounts
• Opportunities for career advancement
• Supportive team culture

Company Culture

• Customer Focus: We put our customers at the heart of everything we do, aiming for outstanding service.
• Innovation: We embrace change and encourage creative ideas to improve our services.
• Work-Life Balance: Supporting a healthy work-life balance is a priority for our management team.