Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our vibrant team in London. The ideal candidate will have a knack for troubleshooting and a passion for providing top-notch support to our customers. You will be responsible for resolving technical issues, assisting customers with software and hardware concerns, and ensuring a high level of satisfaction.

Responsibilities

• Serve as a point of contact for technical support and customer service.
• Resolve customer complaints promptly and efficiently.
• Engage in continuous learning about new products and services.
• Assist in identifying areas for process improvement in customer support strategies.
• Provide updates to clients throughout the resolution process.

Requirements

Education

• Relevant IT certifications preferred

Experience

• 3+ years of experience in similar roles

Technical Skills

• Remote Support Tools
• Database Management

Soft Skills

• Empathy
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP technologies: Experience with VoIP systems for customer communication.
• Basic scripting skills: Ability to write simple scripts for automation tasks.

Benefits

• Comprehensive health care coverage
• Annual leave and public holidays
• Professional development budget
• Employee discounts on products and services

Company Culture

• Innovation-Focused: We empower our employees to think outside the box and foster a culture of innovation.
• Work-Life Balance: We value our employees' well-being and promote a healthy work-life balance.
• Recognition and Rewards: We acknowledge and reward exceptional performance within our team.