IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our Birmingham team. The successful candidate will provide exceptional technical support to our clients, troubleshoot issues, and ensure a smooth IT operation. If you have a knack for problem-solving and a passion for technology, we would love to hear from you!

Responsibilities

• Support clients by providing timely technical assistance.
• Identify and troubleshoot technical issues in a proactive manner.
• Manage the setup of new IT systems and resolve configuration problems.
• Maintain detailed documentation of support queries and solutions.
• Coordinate with external vendors for higher-level support.
• Contribute to the improvement of IT processes and services.
• Assist in managing IT equipment and software licenses.
• Stay informed about new technologies and tools in the IT sector.
• Work with the team to support project rollouts and upgrades.
• Provide excellent customer service to ensure client satisfaction.

Requirements

Education

• HND or equivalent in Information Technology or related field

Experience

• 1+ years of experience in a help desk or IT support role

Technical Skills

• Mac OS
• Office 365

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services like AWS or Azure: Understanding of cloud technologies and services.
• Experience with VMware or virtualisation technologies: Knowledge of virtual machines and management.

Benefits

• Comprehensive health insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Continuous training and development

Company Culture

• Inclusivity: We strive to build a diverse and inclusive workplace.
• Employee Wellbeing: Your wellbeing matters to us. We focus on creating a healthy work-life balance.
• Recognition and Reward: We recognise and reward the contributions of our employees.