Customer Service Representative, Bristol

Job Description

We are on the lookout for a proactive Customer Service Representative to join our Bristol team. In this role, you'll be the first point of contact for our customers, addressing their queries and providing solutions. We value individuals who possess excellent communication skills and a knack for problem-solving.

Responsibilities

• Communicate effectively with customers to understand their needs.
• Document and analyze customer feedback to identify trends.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Facilitate smooth handovers between departments when necessary.
• Adhere to company performance metrics and objectives.
• Support other team members and share insights for better customer engagement.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree preferred

Experience

• 2-3 years of experience in customer-facing roles

Technical Skills

• Experience with Zendesk
• Data entry skills

Soft Skills

• Adaptability
• Conflict resolution

Languages

• English: Fluent

Advantageous

• Experience in remote support: Ability to assist customers effectively in remote setups.
• Knowledge of social media: Understanding how to engage with customers via social media channels.

Benefits

• Comprehensive health coverage
• Pension scheme with company matching
• Paid training and development programs
• Remote working options available

Company Culture

• Innovation: We encourage our team to embrace new ideas and approaches, driving constant improvement.
• Continuous Improvement: We are committed to ongoing training and development for all employees.
• Collaboration: Teamwork is key - we work together to achieve our goals.